pattotool

Support

Email: support@patto-tool.com
We aim to reply within two business days. Please include your store's .myshopify.com address and the app name.

Patto Customer Fields

Where do customers fill in the fields?

After they sign in to your store's customer account, on their profile page and on a dedicated "Complete your profile" page. Shopify does not allow apps to change the sign-in and sign-up screens of the new customer accounts, so fields are collected right after sign-in.

Can I make fields required before customers can buy?

The app tags customers who have completed all required fields (for example profile-complete). You can use that tag with Shopify features that support customer tags to control access or pricing.

Where are the answers stored?

In your Shopify store, as customer metafields. You can see them in the app, export them as CSV, and use them in Shopify.

What happens when I uninstall the app?

Answers already saved in your store stay in your store. We delete your store's data from our systems within 30 days of uninstalling, as described in our Privacy Policy.

How do I cancel or change my plan?

Open the app in your Shopify admin and go to Plans. Billing is handled by Shopify, and cancelling stops future charges.